Who are the people in the positions of power within the hotel groups operating in the Middle East? Whether they are the regional presidents, CEOs or COOs from global powerhouses or those running the show at companies that were born and have grown up here, over the following 25 pages, we will profile each of them.
As always, the people who made it into this list were nominated by their peers, colleagues and team members, with supporting details about their achievements over the past 12 months and the exciting plans for the coming year. We paid particular attention to any plans surrounding sustainability this year, with many of the hotel groups included making great strides towards their green goals.
The list is presented in alphabetical fashion, based on first name, rather than being ranked in order of importance or achievements, as we aim to celebrate everyone on this Power List equally for their work in making the Middle East the hospitality centre of the world.
Congratulations to everyone who made it into the Executive Power List 2023. Here’s to a great year ahead.
Abdulla Al Abdulla
Group chief operating officer, Central Hotels and Resorts
Abdulla Al Abdulla has extensive experience in optimising international operations. His team skills are a great asset, as his staff is inspired by his passion and ability to make guests feel at home. He has also built a solid foundation through policies and processes to deliver effective solutions to various business challenges, succession planning, budgets, and organisational goals. Over the next 12 months, Abdulla’s goal is to increase customer satisfaction and employee and company benefits.
Ahmed Ramdan
Founder & group CEO, Ròya International
Ahmed Ramdan was truly ahead of his time when he founded Ròya almost 25 years ago. And the company has stayed strong thanks to Ramdan’s ability to always stay ahead of the curve. He has played a very key role in developing quality hotels in this region. From delivering hotels for the FIFA World Cup in Doha to assessing rebuild and refurbishment of hotels in Saudi Arabia to opening and managing iconic hotels like the Waldorf Astoria DIFC in Dubai, Ròya International has been a trusted resource for owners and a reliable partner for operators.
Amir Golbarg
Senior Vice President – Operations, Middle East Africa, Minor Hotels
Despite a challenging few years where international travel was hampered by regulations in relation to the pandemic, the leadership shown by Amir Golbarg and the Minor Hotels team and the brands within has driven the company to new heights.
Managers, leaders and teams found new ways to enhance guest satisfaction through different initiatives and the new properties bring value to the hospitality market by their distinctive offerings. Every team member was motivated to come back stronger after the pandemic, and to deliver luxury in a heartfelt way, helping guests create memories after staying at home for longer than usual.
Under the SVP’s leadership, Minor Hotels’ RevPar increased in 2022 and kicked off the year with its best-ever quarter. There were also big launches thought the year, Anantara World Islands Dubai Resort, the first luxury resort to launch in the World Islands archipelago and the introduction of Anantara Downtown Dubai Hotel, the first urban Anantara in the city.
There were also numerous awards and accolades over the course of 2022, Minor Hotels also introduced More You – the company’s Wellbeing Programme, focusing on team members’ growth and fulfilment in every aspect of their life: Strength, Soul, Choice and World.
Looking towards 2023, the NH Collection brand will debut in the Middle East with the launch of NH Collection Dubai The Palm in February 2023.
The new-build hotel is situated on the trunk of Palm Jumeirah and will extend European-style hospitality to visitors, where they can enjoy a private beach, distinctive dining at five venues and a 45-metre rooftop pool. Also launching in the first quarter of the year is NH Collection Oasis Doha Hotel. This property is in the final stages of development, following the transformation of the historic Oasis Hotel in the city, Doha’s first-ever hotel. Two further properties will launch in 2023, NH Collection La Suite Hotel Dubai on Sheikh Zayed Road, and NH Collection Vyra Suites in Doha.
Speaking about the successful 2022 and the group’s future plans, Golbarg said: “It has been a very positive year for Minor Hotels in the MENA region, with hotels exceeding financial targets, the expansion of our footprint with the launch of multiple properties and signing our first properties in the Kingdom of Saudi Arabia.
“We are excited to go into 2023 which will see our NH Collection brand launch in the region, the highly anticipated launches of Anantara in Ras Al Khaimah and an ultra-luxury second property for the brand in Doha, the extensive refurbishment of Anantara Downtown Dubai, in addition to the announcements of other exciting projects to come soon in the new year, including more properties in Saudi Arabia which will be a key focus for us going forward.”
Anton Bawab
Group head of operations, Red Sea Global
Anton Bawab is one of the Kingdom’s most influential people in this mission, acting as the leading force for hotel operations across the Red Sea Project and Amaala. Already this year, Red Sea Project will open Nujuma, A Ritz-Carlton Reserve, St. Regis Red Sea Resort and Six Senses Southern Dunes. Not only is Bawab helping open and operate stellar hotels, he is part of a team looking to redefine sustainability, pushing the world towards regenerative tourism and ushering in a new form of travel.
Bani Haddad
Founder & MD, Aleph Hospitality
Under Ban Haddad’s steadfast guidance, Aleph Hospitality more than tripled its revenues over the past 12 months driven by the group’s portfolio expansion. This can be attributed to two main factors: the first being the need he identified for a flexible hotel management company that helps hotel owners unlock the true potential of their assets, and the second down to Haddad’s own determination and extensive network in the region. With 12 hotels right now, Haddad and the team have an ambition for 50 hotels by 2026; the group is also looking to move its asset management expertise into the restaurant world.
Cenk Ünverdi
Managing Director, Rixos Hotels Gulf Region
In 2022, Cenk Ünverdi spearheaded the implementation of new guest experience strategies, including action-packed activities for all ages, family entertainment, enhanced F&B offerings, multilingual front of house staff, and strict hygiene standards and safety protocols across all Rixos Hotels properties in the Gulf region.
Apart from the brand’s existing and most sought-after hotels in UAE, his group debuted two properties in the past 12 months. Rixos Marina Abu Dhabi, the brand’s second hotel in the UAE capital, is a luxurious property offering multi-board experiences. Rixos Marina Abu Dhabi’s social media launch campaign generated over 25 million organic views on its hotel account and a total of 100 million from third party accounts. Meanwhile, Rixos Gulf Doha, the first luxury lifestyle property in Qatar to pioneer an all-inclusive all-exclusive concept, opened ahead of FIFA World Cup Qatar 2022.
Ünverdi also innovated, creating alternative sources of revenue for Rixos through diverse online streams, which contributed over 10 percent to the topline. He also also played a vital role in five Rixos Hotels in UAE bagging major awards in the prestigious World Travel Awards and Luxe Global Awards 2022.
Investing in talent is one of the MD’s core focuses, valuing not only the physical but also the mental well-being of his 3.500 team members across all Rixos properties in the region, working hand in hand with Jennifer Barley, VP – Talent & Culture All Inclusive – Middle East & North Africa. They work with senior leaders and have introduced a new talent review process, as well as a bespoke Cornell training pathway.
In the past 12 months, Rixos Hotels has pioneered in the all-inclusive market leading Accor to create a new “all-inclusive collections” platform.
The hotels also adhere to Planet 21, Accor’s Global Sustainability Program where each property calculate its consumption of carbon foot print and Ünverdi himself actively pursues various management certifications.
Developments in 2023 include the soon-to-open Rixos Doha Qetaifan Island North, while all properties have introduced revolutionary entertainment programmes, including world-class performances and events, engaging edutainment activities at Rixy Kids Club and action-packed activities at Exclusive Sports Club.
Speaking about the year, Ünverdi said: “We are pleased that Rixos Hotels have been chosen to be part of Accor’s All-Inclusive Collection. With a proven track record of 20 years of consistent growth, we are excited to expand our footprint and portfolio through this new collection. We have worked hard to create a unique offering and we are excited to now be part of Accor’s global brand portfolio. We have already adopted many of the great tools that Accor has to offer from the leadership training, Cornell, INES (the online HR platform) to the Global Talent review process.
“On another note, Rixos Qetaifan Island North is set to be one of the most innovative and exciting projects we have ever undertaken. With 345 rooms, a Souq of 11,000 sqm of a mall, a beach club, a theme park and the largest Waterpark in Qatar, this development will bring something truly special to Qatar.
“We are in a competitive hospitality landscape, and change is inevitable in this industry. We try to constantly innovate and make sure that our guests will experience something they have never experienced before. It is the era of digitalisation, and we plan ahead, brainstorm as a team, listen to everyone’s ideas and make sure that we are always prepared for whatever is coming our way.”
“My key focus is to lead the market with innovation and pave the way for new stories in the hospitality forefront. It is all about making a statement through each destination and I want to lead the way in making sure our key pillars will provide a memorable experience to our guests. Furthermore, I look forward to expanding our footprint across the MENA and South East Asia region for the next coming years. My team are at the heart of all the decisions we make and with ever-growing opportunities the sky is the limit”
Claudio Capaccioli
CEO, H Hotels & Resorts Management, STORY Hospitality
Claudio Capaccioli and his team at H Hotels and STORY Hospitality were instrumental in the complete revision of his hotel group’s operational processes in 2022, as well as the introduction of new technologies. Coming up in 2023, he will be working closely on the opening of the Group’s first hotel in Makkah, Saudi Arabia, as well as continuing to run the existing properties.
David Thomson
SVP of brand and business development, The First Group
Responsible for more than 2,000 keys and 1,350 staff, David Thomson has helped diversify The First Group from a real estate group, to a thriving hotel operator also. Over the past year, he has continued to grow the division, opening the second First Collection hotel in July 2022 in Business Bay. Thomson has also played a key role in driving a sustainability agenda, which sees properties in the portfolio eliminate single-use plastics, reduce energy and water usage, and increase recycling. In the near future, Thomson will also help open Ciel, destined to become the world’s tallest hotel.
Fahad Abdulrahim Kazim
CEO, Middle East and Africa, Millennium Hotels and Resorts MEA, Tetra Hospitality
Fahad Abdulrahim Kazim helped launch the Khebra Initiative for NAFIS with Millennium Hotels & Resorts MEA , which encourages Emiratisation and welcome fresh UAE graduates to the world of hospitality. With strategic planning in place, Fahad will continue to support the growth of the brand’s vision as it enters a new phase of expansion and development, with a particular focus on employing UAE nationals. .
Guy Hutchinson
President & CEO, Rotana
One of the most successful homegrown hotel companies in the region, Rotana continues to go toe-to-toe with the historic global operators. The group is currently serving more than six million guests per year through 72 hotels in operation across 25 cities. In the UAE alone, Rotana boasts an impressive 10,012 keys across 36 hotels. Guy Hutchinson is primed to grow the company through the new Edge brand, which is expected to continue to grow in the next five years to an expected 30 Edge by Rotana properties in the region by 2027.
Haitham Mattar
MD, IMEA, IHG Hotels & Resorts
Up to November 2022, Haitham Mattar has overseen IHG signing close 25 hotels in the region throughout the year.
These include InterContinental properties in Riyadh and Jeddah, a Holiday Inn in Najran, a Hotel Indigo in Jeddah and Staybridge Suites in Dubai.
One of the most active groups in Saudi Arabia, IHG will continue its expansion across the region in 2023.
Hosni AbdelHadi
CEO & Group Managing Director, Carlton Hotels & Suites
If 2022 was a turning point for the hospitality industry globally, it was much the same for Dubai’s Calrton Hotels & Suites. Under CEO Hosni Abdelhadi, 2021 was a year for consolidation but despite that, Carlton launched its fifth hotel in Dubai Creek, right next door to the flagship Carlton Tower.
Carlton Dubai Creek is a luxury property with chic modern interior, featuring 126 kitchenette-equipped studios and apartments suitable for business travellers, families, and tourists alike.
One of Abdelhadi’s biggest projects is addressing the wastage and pollution impact the travel and tourism industry faces globally.
He said: “As a hospitality group spanning over four decades, we understand that the food and beverage industry must take an active approach with sustainable practices to progress as a nation.
“We urge the notion of reducing food wastage by only taking what you can eat at Carlton Hotels & Suites. Additionally, in the effort of reducing plastic pollution, we do not use everyday plastics and ensure the sanitary disposal of daily food waste and also practice one day a week of no food wastage by removing all garbage bins in the cafeteria and reminding employees to be more conscious of food wastage.
“In efforts of reducing our carbon footprint, we practice the usage of only energy-saving LED lights and ensure optimal maintenance and regulation of the air-conditioning temperatures throughout the hotels.”
Carlton Hotels & Suites have been strategically located across the key business districts of the city and take pride in being the preferred choice in this business segment of the market. In 2023, the objective is to evolve the group in a holistic manner as a lifestyle hotel brand by acquiring resorts in strategic locations within the UAE.
Abdelhadi added: “The past 12 months have been directed on consolidating and growing the business for our existing portfolio. The future goal is to evolve the brand to the next level by making it more lifestyle oriented and to make a foray into the growing budget-hotel segment”
Imran Changezi
Senior Director Development – Hospitality, Diriyah Gate Development Authority
Looking after the hotel development side of the hugely important Diriyah development, Imran Changezi is responsible for one of the most significant hospitality developments in the history of the region.
After announcing the first 32 hotels in Diriyah’s collection of 38 world-class brands, Diriyah Gate Development Authority (DGDA) has been busy securing and executing hotel management agreements with the operators, alongside completing the simultaneous design and development process.
It means Diriyah, the birthplace of the Kingdom of Saudi Arabia, will be the first gigaproject in the world to simultaneously open, ground-break and announce world-class assets through to its total completion in 2030.
December 2022 saw the first major part of the Diriyah project open, the historic At-Turaif district, a UNESCO World Heritage site and the original home of House Al Saud, as well as Bujairi Terrace, the Kingdom’s newest and most anticipated premium dining district.Changezi and his team were responsible for the careful curation of the hotel partners for Diriyah, bringing 32 of the 38 world-class, luxury operators to the Riyadh area, making the project and Saudi Arabia synonymous with the very best hospitality experiences across the globe.
In the next 12 months, DGDA plans to announce the remainder of the selected 38 hotel partners that will call Diriyah and Wadi Safar their home over the next few years.
Offering one of the Middle East’s most walkable pedestrian-friendly streetscapes, many architectural designs will reflect the traditional Najdi style, showcasing authentic Saudi environments of the past.
Changezi said: “We look forward to working with our partners as we collectively advance the design plans and create a style that reflects their individuality, as well as the uniqueness of DGDA’s development.Upon development completion of the Diriyah gigaproject, over 55,000 jobs will be created. DGDA is at the forefront of encouraging inclusive employment opportunities. In line with Vision 2030, we empower women and young people while prioritising Saudisation to ensure exciting roles for Saudi nationals.
“The majority of these hospitality jobs will offer young people a chance to develop their careers in a new and growing industry while driving the incredible transformation and change taking place in the Kingdom.
“It has been a remarkable year for Diriyah – with the celebration of Founding Day in the birthplace of the Kingdom, achieving global recognition from the prestigious Heavent Awards to the opening of At-Turaif and Bujairi Terrace.
“Saudis have an international reputation for being among the most welcoming people in the world. This will be reflected in the service and customer care shown to visitors who come to Diriyah. We have consistently asked ourselves ‘what do tourists want now, and what will they continue to need in the future? How can we adapt to a variety of expectations in the context of the changing priorities, behaviour and the needs of travellers? The answer has always been that we need to offer diverse, high quality, unique and authentic experiences.
“What we are crafting at Diriyah is an unrivalled opportunity for our global partner brands to innovate and articulate new ways of offering and marketing their products among stunning Najdi-style architecture that protects and preserves the area’s distinctive past.”
Some of the properties coming to Diriyah include Armani, Capella, Four Seasons, Orient Express, Rosewood, Six Senses, Waldorf Astoria, Langham and Faena.
JS Anand
Founder & CEO, LEVA Hotels
JS Anand emphases the value of employee well-being and satisfaction, creating a unique service culture that gains global recognition. Building relationships is essential to his work, as he aims to spread LEVA throughout the MENA and Europe. A dynamic business leader with a hands-on approach to management and a focus on sustainability.
Jaydeep Anand
Group Chief Financial Officer and Group Chief Operating Officer, FIVE
As a key member of the leadership team at FIVE, Jaydeep Anand has been hugely influential in the brand’s success. At the time of writing, FIVE Hotels and Resorts maintained an impressive occupancy rate for FIVE Palm Jumeirah at 91.60 percent in 2022, while FIVE Jumeirah Village has sustained a remarkable 95 percent occupancy rate, bringing the average occupancy between both the hotels to a staggering 93.30 percent. Total revenue has already seen an increase of 127 percent for both hotels combined in 2022, as well. Brand share in total room revenue generation was an average of 51 percent average for both hotels.
A trailblazer of tech and sustainability within the hospitality industry, FIVE was also recognised as one of the Most Innovative Companies of The Year in 2022 (the only hospitality group included in the annual list) by Fast Company Middle East.
As group CFO and COO, Anand is responsible for designing and implementing policies to promote company culture and vision and oversee operations to keep businesses on track, as well as tracking cash flow and financial planning and analysing the company’s financial strengths and weaknesses and proposing tactical directions.
A Cornell graduate, he is the unstoppable driving force behind FIVE’s group finances. His unrivalled zeal for smart financial manoeuvring (which produces extraordinary cost savings and revenue generation) has proven to be a vital asset to the company.
Anand believes in “partnership, invention, and sustained intentional forward thinking” and practices exactly that every single day. An adept financial advisor, he is the driving factor behind FIVE’s mounting market share and escalating financial health. Also in 2022, FIVE opened its first property in Europe with FIVE Zurich.
He said: “The past 12 months have been phenomenal for FIVE. We have grown exponentially within the UAE. We have introduced Swiss hospitality with FIVE flair to the discerning European audience with the opening of FIVE Zurich – our first ever hotel outside of the UAE, home to seven award-winning, home-grown and new culinary concepts.”
Anand can seamlessly transition between boardrooms and building sites, donning both his on-site hard hat and CFO cap.
His skilful abilities and expertise in industry knowledge, growth experience, risk assessment and management is now focused on the completion of FIVE’s upcoming property FIVE LUXE, JBR. The entire property boasts uninterrupted sweeping sunset sea-views and evenings filled with the glittering lights of Ain Dubai. FIVE LUXE, JBR’s Penthouse was sold at an astonishing AED75 million last year, more than AED5000 per sq ft. It was snapped up on same day as the launch of the property.
FIVE Hotels and Resorts was also ranked sixth amongst Best Workplaces in the UAE in the 2022 guide and 20th amongst the Best Workplaces for millennials in GCC. It also ranks sixth for the Happiest Employees in the region and 24th best large sized company in Asia. That is in no small part down to Anand’s work to establish progressive policies promoting a company culture in step with ‘Sustainable Development, Empowered and Engaged’.
Speaking about his hotel group’s future, Anand said: “We are also proud to introduce FIVE LUXE, JBR. A prime beach property in the heart of Jumeirah Beach Residences with sweeping sunset vistas of the Dubai Eye and Palm Jumeirah.
“The exceptional property will be home to 231 sensational suites and 100 opulent serviced apartments. There are seven extraordinary restaurants and nightclubs, ReFIVE Spa, private beach access, an iconic Social Pool and several other stunning places to eat and drink at this upcoming property. FIVE LUXE, JBR is slated to open in 2023 and will embody the authentic and unique vibe that global millennials love.
“Joining the FIVE LUXE community will be ultra-luxe residential tower, SENSORIA, radiating not just residential luxury, SENSORIA will equally embody cutting-edge sustainability through smart systems and resource conservation technology. This will include 212,000 litres of water saved every week through the backwash greywater recycling of 53 pools and a 3600 square meter solar façade set in Come Play Aesthetic, generating 216 KWH a day to power an automatic parking system.”
Pairing financial practicality with uncompromising idealism, Anand brings the perfect balance needed to shape FIVE’s next chapter, striving to reduce carbon footprint, engage the community, and steward the environment.
FIVE’s plan to achieve Net-Zero Luxury Living begins by building off the shell and core concept of FIVE Jumeirah Village, where a spiralling cork-screw façade and half-a-million square feet of greenery facilitates air purification, natural ventilation and light.
From a technical angle, the tower will balance its energy needs through the application of renewable power. From roof to façade to base, 35,000 sq m of solar technology will envelop the exterior. Eight times greater than existing endeavours, FIVE’s Net Zero Project will generate 5,781 MWH to fulfil its energy needs of 5,607. To further facilitate efficiency, the tower will implement 31,640 sq m of green terraces draping the vertical façade. From cooling green coverage to greywater systems, to smart utility management to solar sunbeds and kinetic energy tracks, FIVE’s latest building concept will adapt to various lifestyle spaces, within and beyond, luxury hospitality and residential living.
Jochem-Jan Sleiffer
President, Middle East, Africa & Turkey, Hilton
Jochem-Jan Sleiffer’s unique ability to connect with people and provide strategic influence as a champion for the hospitality industry, with a focus on ESG, has resulted in him building strong partnerships with governments, and business organisations in the region. Under his leadership, Hilton debuted Hilton Hotels & Resorts on Dubai’s Palm Jumeirah, as well as marking the brand’s return to Bahrain. Also, new luxury properties opened, including Waldorf Astoria hotels in Kuwait and Qatar, as well as the upcoming debut of Conrad in Morocco. He is a firm believer in providing opportunities for people of determination – and under his leadership, Hilton has more than 40 team members in the Arabian Peninsulas. In the coming years, Saudi Arabia will be a key market for Hilton, with plans to expand operations to more than 75 properties in the country.
John Northen
Executive director – head of hotels and resorts, The Royal Commission for AlUla
A veteran hotelier with more than 35 years’ experience, John Northen was seen as the perfect person to lead the Hotels and Resorts Division at The Royal Commission for AlUla (RCU).
RCU was established five years ago to preserve an area of outstanding natural and historical significance in northwest Saudi Arabia and work is well underway to transform AlUla into one of the world’s premier destinations for nature, culture and heritage tourism.
The hotels and resorts team at the RCU under the leadership of John, is focused on developing the accommodation sector to cater to various consumer archetypes and demands. It oversees all master plans for the district and is also in charge of licensing and regulating hotels and resorts in AlUla.
Under Northen’s expert leadership, AlUla has seen the completion of the accommodation on offer in the luxury Ashar Valley hub with the opening of the Banyan Tree AlUla resort. With a target of having 8,500 keys by 2035, when two million visitors are expected to experience AlUla, the completion of the Ashar Valley project is a monumental milestone and a source of great pride.
As well as Banyan Tree AlUla, Habitas also opened a resort in the area, marking its debut in the region in the process.
In the next 12 months, Northen will also oversee two of the most exciting upcoming projects in the whole development, both in the AlUla Sharaan Nature Reserve. One hotel is designed by renowned French architect Jean Nouvel and one by Jordanian architect Ammar Khammash. Both projects are extraordinary because they will feature a truly unique style of construction never done before in the world.
Julien Bergue
Co-founder & managing partner, Middle East & CIS, Valor Hospitality Partners
In 2022, Valor Hospitality enjoyed unprecedented growth. The Dubai franchise business signed deals to manage hotels such as Wyndham Deira, Four Points by Sheraton Oman, and a legendary Radisson Blu Hotel, Dubai Deira Creek. The group also signed deals with Hyatt for a new Regency property and a new Intercity Hotel by Deutsche Hospitality. Julien Bergue has 15 hotels in the pipeline and has 540 staff.
Laurent A. Voivenel
SVP – Operations & Development, EMEA & India; SVP – Group Human Resources & Talent Development Swiss-Belhotel International
Under Laurent A. Voivenel, Swiss-Belhotel group has said it plans to double its portfolio in EMEA by 2025. Much of 2022 has been focusing on the people and service side of his ambition. He has led new personal progression programmes for his 11,000-plus staff, and has also refined the company’s GM diploma programme to ensure the talent pool is ready to take on rapid regional growth.
Louis Abboud
Deputy Head, Middle East, Africa and Turkey, Ennismore
Louis Aboud pushes hotel teams to innovate and think outside of the traditional hotel way of doing things, such as partnerships, unique pop-ups and collaborations. He has a strong understanding of the market and relationships with key developers/investors in the market. He has played a key role in fast-tracking Ennismore’s growth in the region. Next year, he is going to be a Red Sea Development projects such as SLS and Faena Red Sea resorts, and SO/ Dubai and MAMA Shelter in the UAE.
Mark Kirby
Head, Emaar Hospitality group
Mark Kirby has continued with his mission to push Emaar Hospitality Group outside of Dubai. Palace Beach Resort Fujairah has opened for business; the nearby Address in Fujairah has cemented itself as one of the emirate’s best; and Vida has made its way into Bahrain, with Address following. His company has also confirmed openings in Diriyah Gate in Saudi Arabia, including the world-famous Armani brand setting up in the giga-project. Over the past 12 months, Kirby has proven Emaar Hospitality can work anywhere in the region and, indeed, the world.
Mark Willis
CEO India, Middle East, Africa & Turkey, Accor
It’s incredible how much Accor has transformed in the region under Mark Willis. MEA continues to top the company’s global financials in terms of RevPARs and ADRs, and Accor has become the go-to operator for immense sovereign companies looking to for lifestyle in a destination. In 2022, Accor managed more than 65,000 apartments and villas for Qatari authorities during the World Cup and introduced the likes of Banyan Tree in Saudi Arabia.
Marloes Knippenberg
CEO, Kerten Hospitality
There is nothing holding Kerten Hospitality back. In 2022 alone, the company opened nine new properties, with 11 more to follow in the next 12 months. Marloes Knippenberg has looked to disrupt the market, often opting for secondary cities, but always providing hotels outside the norm, such as those which act more as co-working spaces rather than traditional properties. Reflecting on her year, she said: “Operating from the premise that we cannot evolve and grow in silos, we have tried to do our part and set the tone for the transformation of the industry towards new age hospitality. Our lifestyle product has become sough-after across borders, industries and partnership initiatives.”
Mohamed Awadalla
Chief executive officer, TIME Hotels
TIME Hotels CEO Mohamed Awadalla is described as an entrepreneur, with the vision to lead his hotel group into the future, drive commercial success and position TIME as one of the most market-relevant hotel companies in the region.
In 2022, TIME Hotels opened the 201-key, Time Coral Nuweiba Resort overlooking the Gulf of Aqaba, followed by the opening of the 91-room TIME Moonstone Hotel Apartments in Fujairah, UAE. In September 2022 City Landmark Suites Tabuk, in Saudi Arabia, joined the portfolio, bringing the total operating hotels to 17 properties with a total of 2,036 keys.
The group has also led the way in terms of sustainability, receiving the CSR Label Award from the Dubai Chamber of Commerce & Industry for the eight consecutive year, achieving an overall score of 81.3 percent, which is 9.5 percent higher than the average score achieved.
Single-use plastics have been eliminated from the properties, too, and TIME has collaborated with Green Key and Emirates Green Building Council, making sure all hotels are Green Key Certified and Sustainable Hotels compliant.
Awadalla’s personal passion for sustainability & CSR activities is the driving foundation for TIME’s successes. The CEO is keen on delivering international standards of hospitality service throughout the latest technologies, signing with two major international companies to update and enhance TIME Hotels’ technology. Integrating those digital solutions will unlock invaluable insights into the unique preferences of each guest, optimise the capabilities of our loyalty programme and deliver an enhanced experience throughout every touchpoint of the guest journey. However, Awadalla also realises not everything in the hospitality can be fully digitalised. Personalised service, guest engagement and attention to detail, are still key to the TIME’s operational model and service levels.
Awadalla said: “We have built TIME Hotels’ success on providing exceptional service through our competent, friendly and dedicated teams, and a unique collection of market-relevant properties providing outstanding value. This will continue to be the basis for TIME Hotels’ strategy moving forward.
“Since the launch of TIME Hotels in 2012, we have grown from our UAE base to develop a portfolio of multi-level branded properties with upcoming projects in new destinations. Looking towards 2023 and beyond, I am confident our team at TIME Hotels will continue to address operational challenges and capitalise on market opportunities.”
In 2023, TIME will open TIME Luxury Collection in Morocco, introducing 35 luxurious lodges in an equestrian eco-resort in Ifrane National Park in Morocco’s Atlas Mountains. It is the group’s first property in the North African country. Atlas Crown TIME Collection will also undergo a major extension and facelift, resulting in 17 luxurious, cedar wood lodges, 18 hotel suites, a conference center, a heated outdoor swimming pool, restaurant, health spa, horse stables and a kids’ club.
Mohamed Soussan
Group General Manager, Ayla Hotels & Resorts
Mohamed Soussan is an influential professional who is often invited to speak at events where his motivational and effective operational speeches profoundly impact the audience. He recently successfully opened the brand’s fourth property, Ayla Oman, as well as the Wanasa Restaurant and Cafe. For the next year, he is gearing up to launch the brand’s property in Djibouti.
Monther Darwish
Managing Director Palazzo Versace Dubai and Founder of Palazzo Hospitality
Emirati businessman Monther Darwish started his career almost 20 years ago and has built his success across various industries in that time.
In 2019, he announced the launch of Palazzo Hospitality, a new management company for luxury hotels, residential buildings and lifestyle brands that aims to reinvent the world of personalised luxury.
Leveraging on the trusted expertise of a team of hospitality experts, Palazzo Hospitality will bring to the market a diverse range hotel brands, from ultra-luxury beach resorts to business and art properties. The company is dedicated to building world-class hospitality products.
The idea came about because Palazzo Versace was so successful, he was approached multiple times to manage other assets. Palazzo Hospitality will provide strategic and operational expertise, including project management, interior design, sales and marketing, recruitment and training and revenue management.
Darwish attributes his success to venturing into any business striving to achieve a clear result, proven by numbers. While his business efforts were originally UAE-focused, Darwish has plans to expand his empire further afield. In 2023, Palazzo Hospitality is set to open its first business hotel in Business Bay. Other destinations the Emirati entrepreneur has in the pipeline include Maldives and Zanzibar.
In 2017, Darwish transitioned from business partner to managing director at Palazzo Versace Dubai. His key to a successful business is to be present at every level. Having experienced working in different industries previously, hospitality always intrigued him and he quickly recognised its growing potential. As a businessman, he takes pride in connecting people from all over the world and offering them unparalleled experiences. To this end, the transition from business partner to managing director of Palazzo Versace Dubai was something Darwish felt needed to happen in order to take the hotel to the next level.
Speaking about 2022’s successes and looking ahead to the next 12 months, Darwish said: “We’re beyond excited for the opening of the first Palazzo Hospitality hotel, beside our most-known brand, Palazzo Versace Dubai.
“I do believe 2023 will be the year when the hospitality industry will fully recover and score new breaking-record numbers in terms of visitors.”
Noelle Homsy & Chris Nader
Co-Founders, ENVI Lodges
Noelle Homsy and Chris Nader have been driving ENVI’s growth and exposure for the past year. They have pushed the sustainability discussion in the industry further and have participated in international events where ENVI was referred to as the new exciting brand from the Middle East that is driving a shift in hospitality while promoting regenerative tourism. In 2022, they secured funding from regional investors to invest in the company, particularly from KSA and the UAE. The co-founders are now in talks with private equity firms and family offices to plan the next phase of growth, particularly in Europe and Africa.
Panos Loupasis
Vice President of Development Middle East, Eurasia & Africa, Wyndham Hotels & Resorts
In 2022, Loupasis oversaw significant growth across the MEA market. This included the signing of 11 hotels with a total of 1,633 rooms and the opening of four hotels and 790 rooms. Loupasis and his team have continued to work hard to cater to the growing demand for affordable accommodation and cement the Group’s mid-market offering in the region. For example, over the past year, eight of the 11 signings the Group had been in the mid-market and four-star hotel category. He looks forward to continuing this momentum by growing and expanding Wyndham brands across MEA and beyond.
Paul Bridger
COO Rove Hotels
Under Bridger’s leadership, the past 12 months have been successful for Rove, thanks to two exciting openings – Rove Expo 2020 and Rove City Walk – and an outstanding financial performance. For example, the Rove Expo hotel was the only on-site hotel at Expo 2020 Dubai. The hotel welcomed over 250,000 guests through its doors in just six months and hosted VIP delegations and international superstars worldwide.
Prateek Kumar
SVP – Operations, Dusit International
Kumar has spearheaded the opening of several new Dusit Hotels and Resorts in EMEA while overseeing multiple operating and preopening properties during his most recent role as Regional Vice President – EMEA. In his new role as Senior Vice President – Operations for EMEA and Asia, he has reinforced brand quality standards, drove customer satisfaction results to a record high, and delivered optimum financial returns at each property under his supervision. With 10 properties in the pipeline in the Middle East, plus nearly 20 others in the Asia Pacific, Kumar will pave the way to new employment and growth opportunities for thousands of individuals worldwide.
Raj Rana
Chief Executive Officer, Citymax Hotels and Foodmark
Responsible for overseeing eight Citymax hotels across the MENA region and Foodmark’s restaurant portfolio of 34 restaurants across UAE, Qatar, KSA and Kuwait, Rana has been instrumental to the success of both entities. Under his leadership, the group recently launched a sustainability program that has been implemented across all properties focused on creating a cleaner and greener environment, resulting in lowered cost and carbon footprint. Rana has over 38 years of experience in international business management and leadership experience across North America, Asia, and Europe in owned, managed and franchised hospitality operations.
Ranjit Phillipose
Area Director – Middle East, Indian Hotels Company Limited (IHCL) and General Manager, Taj Exotica Resort & Spa, The Palm, Dubai
A multi-award-winning hotelier with 30 years of experience, Ranjit Phillipose’s professional achievements include overseeing multiple hotel openings and rebranding projects across Indian Hotels Company Limited (IHCL) hotels, resorts, and palaces in Asia, the UK, the US and the Middle East.
His success story continued in 2022 with the opening and launch of the group’s flagship property, Taj Exotica Resort & Spa, The Palm, Dubai, while he also oversees both Taj Dubai and Taj JLT.
In the past 12 months, Taj Dubai and Taj JLT have innovated, introducing new brunches, service improvements such as an interactive kitchen dining experience and room automation projects. Taj JLT also launched the pan-Asian restaurant NONYA and transformed TJ’s Playground into a World Cup pop-up. In 2023, Taj Dubai will introduce a new Mediterranean tapas restaurant and bar, as well as transform the hotel’s popular lounge Treehouse and Asian street food restaurant Miss Tess outlets.
Phillipose’s direct leadership is credited with successful marketing campaigns for the launch of Taj Exotica, the resort landing multiple awards in the nine months since opening, excellent review scores across multiple platforms and impressive occupancy and revenue results for the year.
Phillipose said, “My philosophy is that ‘Excellence is a journey, not a destination’. You continuously learn new things about the world, people, and yourself on a journey. I learn every day from the people around me and from an ever-evolving industry.
“My greatest satisfaction comes from seeing people grow and being able to bring out the best in them to benefit both them and the business. I like to give my team freedom with responsibility, and when I see someone blossom and outperform everyone’s expectations, it gives me a sense of satisfaction. I strongly believe that if I take care of my associates, they will take care of the guests, and I have seen this backed up again and again by great guest satisfaction scores and financial results. Working in hospitality and being a general manager means that no two days are the same, you never know what to expect, and the only constant is change. It certainly keeps you on your toes, and there is never a dull moment.”
Diversity and inclusion are two sides of the same coin, one cannot exist without the other. In line with IHCL’s vision, She Remains The Taj, a holistic framework of women-centric initiatives focuses on all stakeholders, including guests, partners and associates, the Exotica team consists of 40 diverse nationalities, with 25 per cent female leadership among them.
IHCL also developed a corporate social responsibility program called PAATHYA. Several CSR activities were organised under his leadership, including Dubai Can participation, SNF Pop-up Shop, Iftar boxes and summer relief packs distribution, Bake Sale, Blood Donation Drive, Can Collection Drive, Clothing Donation Day and No Bin Day.
There has also been a strong focus on employee well-being and inclusion, with many activities throughout the past year.
Taj Exotica Resort & Spa, The Palm has also become a hotspot for destination weddings, hosting several high-profile nuptials, including that of celebrity chef and entrepreneur Sanjeev Kapoor’s daughter Rachita Kapoor.
IHCL will continue to have a strong focus on developing the Taj brand in the Middle East for the next couple of years, actively exploring the possibility of opening more Taj hotels in destinations such as Riyadh, Jeddah, Abu Dhabi, and AlUla, among others, as well as the possibility of bringing other brands of ours into the market.
Sandeep Walia
Chief operating officer, Middle East, Marriott International
Since taking the reins of Marriott International in the region in 2021, Sandeep Walia has overseen a huge period of growth for the hotel group. In 2022 there were 24 openings, adding 5,500 rooms to the region. Highlights include the debut of Ritz-Carlton in Jordan, seven properties added to the portfolio in Qatar, four new properties in Saudi Arabia and an expanded presence in the UAE, including the opening of the flagship Marriott Resort Palm Jumeirah in December, marking the 50th hotel in Dubai. Important signings have also taken place, including the Middle East’s first Ritz-Carlton Reserve with the announcement of Nujuma, a Ritz-Carlton Reserve at The Red Sea Project. Also in KSA, the company signed an EDITION and Moxy Hotel at Diriyah Gate. In the UAE there were seven signings. Meanwhile, elsewhere in the region, the first Four Points by Sheraton was signed in Oman and there were three new deals in Egypt.
Walia said: “The region overall has performed well. If we were to look at specific markets, the UAE, Qatar, Turkey, Saudi and Egypt have been leading the way for our business. Across many of our regional markets we have seen double-digit growth compared to 2019, which is a very positive sign for us. We have seen demand across all customer segments improving, however, our leisure business continues to lead the way for us in the region. Our luxury properties have also performed extremely well in the leisure space.
“Our success in 2022 comes down to focusing on what we do best, serving our guests, taking care of our people and working closely with our owner community.”
The foundations of Walia’s leadership include a focus on further cementing Marriott’s people-first culture, empowering youth (as demonstrated with the fourth edition of its Tahseen programme in Saudi Arabia) and the celebration of the programme’s first graduating class in Egypt, where Tahseen is a first of its kind Bachelor of Hotel Operations Management Degree.
Community also remains important to the group, with Marriott committed to creating a positive impact and supporting communities. In 2022, associates across properties in the Middle East put in over 50,000 volunteer hours for fundraising, charity and other community outreach activities.
Highlights included the cycle challenge as part of the company’s regional annual fundraising campaign, Road to Awareness, which saw 17 Marriott employees cycle over a scenic route of around 400km across Bodrum to raise €44,000 for the Turkish Education Foundation.
The company’s Pinktober efforts also raised over AED600,000 for the Al Jalila Foundation in the UAE. Marriott’s Female Leadership Initiative (FLI) expanded into Egypt and Turkey in 2022, which fosters a confident and successful community of female leaders in the organisation. Further examples of empowering women include the appointments of female GMs in Saudi Arabia, Egypt and Turkey. Sustainability also remains a priority, with the use of Winnow AI technology to measure and track food waste for kitchen teams, and the collaboration with premium sustainable water brand BE WTR across several Dubai properties.
When it comes to loyalty, Marriott Bonvoy continues to lead the way,with more than 173 million members worldwide. The group’s focus on F&B also saw the launch of the More Cravings by Marriott Bonvoy app in the UAE and Qatar, which had almost 100,000 downloads in 2022.
Sanjiv Malhotra
Executive Vice President, Shaza Hotels
Sanjiv Malhotra is responsible for nurturing the concept and development of Shaza Hotels, as well as making it an operational reality. With more than 30 years in the luxury hotel industry, his previous role was Regional Vice President for East Africa with Kempinski and before that with Oberoi Hotels India, Australia and Egypt. A seasoned hotelier, he is motivated to guide Shaza Hotels to its next stage, understanding that a brand is only as strong as its distinctiveness and the resolve of its people. Malhotra is focused on creating memorable guest experiences enhanced by design and delivered by caring, empowered, and motivated team members.
Siegfried Nierhaus
Vice President Middle East, Deutsche Hospitality
Nierhaus was part of the Group’s recent projects in the Middle East, which doubled the number of keys it manages in the region. These included the first Steigenberger Residence in Doha, a new flagship IntercityHotel in Muscat, the first white label hotels in Ras Al Khaimah and the first franchise hotel in Dubai. He is committed to creating perfect guest experiences and enhancing Deutsche Hospitality’s presence as the leading German hospitality group in the region. The year 2022 also marked another key milestone for the Group, establishing a presence in Uzbekistan with the first property in Central Asia. This is a franchise agreement and is scheduled to
open in 2023.
Simon Casson
President – Hotel Operations, Europe, Middle East, and Africa, Four Seasons Hotels and Resorts
Simon Casson was part of the team that launched the first Four Seasons standalone residential project in the MENA region, with Four Seasons Private Residences Dubai at Jumeirah, giving homeowners the opportunity to live with the brand’s service and amenities as part of their everyday life. The project sold out even before going to active sales, showcasing the significant interest of living with Four Seasons in the region. Over the next 12 months, Four Seasons will welcome exciting new properties, including Four Seasons Hotel and Private Residences Cartagena, Four Seasons Hotel Suzhou, Four Seasons Hotel Dalian, and Four Seasons Resort and Residences at the Pearl-Qatar.
Simon Leigh
Managing director, Premier Inn – MENA
Premier Inn – MENA has made great headway in the last year, with a new business plan and focus based on three pillars: trading brilliantly, investing in the business and earning the right to grow.
The group turned a profit for the first time since 2017 – far exceeding business targets – and its 11 hotels in the region enjoyed record occupancy. The aim is to be financially self-sufficient from shareholders, Emirates and Whitbread. During 2022, Premier Inn generated 930,000 room nights, with a revenue of almost AED200 million, boosted by large-scale events in the region, including EXPO 2020 and the World Cup.
Premier Inn Barsha Heights opened in 2022, with 100 per cent occupancy on opening night. The 219-room property is the blueprint for the evolution of the brand in the region. Premier Inn also opened a 222-room extension at its Ibn Battuta Hotel, making it the largest Premier Inn in the Middle East and the second biggest in the world, with 594 rooms in total. Enhancements have also taken place at other properties as part of wider expansion and improvement plan for all hotels.
Premier Inn’s CSR activity increased dramatically in 2022, with new initiatives under the company’s Force for Good campaign, including a partnership with Purple Tuesday, a Young Hoteliers’ educational programme, health drives and charitable donations. The company’s marketing activity also took an upturn, bringing the brand back into the spotlight through a number of campaigns including partnerships with former England and Liverpool footballer John Barnes and the Emirates Dubai 7s.
A seasoned professional, Simon Leigh brings more than 20 years’ knowhow to Premier Inn and the hospitality sector as a whole. He joined in 2021 with extensive experience in hospitality, procurement and supply chain management through leadership roles in the UK, USA, Europe and Asia, and is now leveraging this expertise in the Middle East.
With more properties planned, he is leading the company’s contribution to the growth and success of the region’s tourism sector and highlighting the company’s commitment to the Middle East.
He is widely recognised as a highly respected figurehead and industry spokesman, and an effective leader, underscored by the excellent results in the company’s latest internal engagement survey. He has also introduced new internal initiatives focusing on culture, wellbeing, teamwork and recognition.
Premier Inn plans to expand into new territory is eyeing a number of new GCC locations – in particular KSA – for new ventures, as well as further expansion in the UAE.
Discussing the past 12 months, Leigh said: “It’s been a superb year. We’ve traded brilliantly, opened a new hotel, partnered with great people and causes, staged wonderful initiatives, recognised our team members’ work and welcomed more than 1.6 million guests. Can it get even better? Yes, absolutely.
“2023 will see Premier Inn investing back into the business, with the goal of maximising revenues and market share by evolving and enhancing our product and proposition. To achieve this, we will harness new technology, invest in team development and attract the best talent.
“Our mission is to be the mid-market sector’s brand leader, and we will further build the brand through new, innovative multi-channel marketing campaigns. One area of focus is sports tourism: look out for new partnerships and activations in 2023 and beyond.
“Premier Inn ended the last financial year in profit, and is on track to the do the same in 2023. Growth is very much on our agenda and discussions are well under way with potential new investors and partners.”
Sultan Al Otaibi
CEO, Dur Hospitality Company
Over the past 12 months, Dur has made several significant strides in response to new developments and to secure the company’s place as a key contender in shaping the future of hospitality in the MENA region. Dur is also a major contributor towards the Kingdom’s objective to attract 100 million visitors by 2030. Under Sultan Al Otaibi’s unwavering commitment to Dur’s growth strategy and his passion for contributing to the Kingdom’s tourism and hospitality sectors, Dur has thrived during the very challenging post-pandemic recovery stage, carefully balancing its expansion to nurture its home-grown brands and empower them to grow in specialised areas. His strategic leadership style has fostered a culture of empowering each employee with the skills and tools needed to place guests, residents, and customers at the heart of every decision, making Dur the leading company in the hospitality sector.
Al Otaibi has led Dur’s ambitious expansion strategy, completing new partnerships with global players and overseeing the rollout of home-grown brands, such as Nur by Makarem (launched at the end of 2021), and the deployment of innovative concepts, like Amasy Ramadan dining banquets. Accentuating the strategic role that tourism and hospitality play in diversifying economies and creating employment, Al Otaibi focuses on a management approach that embraces world-class technological innovations and best global practices, within a scalable, flexible, and efficient financial management system across Dur’s diverse operations. His foresight to make Dur technologically ready and accessible to international travel partners has successfully differentiated Dur from its competitors, resulting in the group evolving into a formidable challenger on the international stage that is successfully contributing to attracting visitors to the Kingdom.
The CEO’s unique people-centric approach has encouraged a nurturing learning environment at Dur. Under his leadership, Dur has provided key training opportunities for its teams through Dur Academy, including in-house training and personalised upskilling and reskilling programs. His effective management policies that is aligned with the national industry localisation and talent-building goals have contributed to Dur maintaining a Saudisation rate of over 40 percent (as of the end of 2022).
Internally, Al Otaibi has played a major role in enhancing Dur’s workplace, driving productivity and engagement across all departments and creating an open communication culture that endorses high values of inclusion, integrity, and transparency.
One of Dur’s major milestones in the past 12 months was signing a major deal with global hotel brand Accor to develop Saudi Arabia’s first Rixos and Jeddah’s first luxury resort in Obhur Bay. The company awarded a US$48.4 million contract for the project’s development over a duration of 18 months. Through this strategic investment, which will add 174 rooms to its portfolio, Dur aims to cater to a growing demand for family vacations, business trips and ‘workcations’.
The company signed another major partnership for building the first-of-its-kind smart, AI-powered hotel within the stc Square Project in Riyadh, taking a revolutionary approach in combining expansion strategies and technological advancements. The JV project will deploy cutting-edge technologies and automated services of the highest international standards to deliver a futuristic, premium hospitality experience. In parallel, Dur is expanding its flagship spiritual tourism brand Makarem into Madinah through a deal with Awqaf Investment to develop the five-star Makarem Madinah.
He said: “These past 12 months have proven that we are on the right path towards achieving our goals of success as the leading hospitality company in Saudi Arabia and enriching the local industry by offering home-grown hospitality services with world-class standards. The mechanisms for digital enhancement, engagement with regional and international partners, and our ambitious expansion strategies were well-timed as market trends and demands rapidly shifted and destinations re-opened for business.
“Looking ahead, we are excited about all the growth opportunities in Saudi Arabia and we will continue to welcome our guests with open arms, offering them the highest quality and services driven by innovation and sustainability and enriched with authentic Saudi hospitality.”
Sumair Tariq
Managing director, R Hotels
Under Sumair Tariq’s leadership, the home-grown R Hotels has seen a successful 2022, with an average occupancy above 90 percent for the group’s seven properties, seeing increased occupancy and revenues across the board. The group has also launched the R Hotels app, as well as successful social media campaigns, tapping into new market segments both locally and internationally.
Tariq’s growth strategies remain bold yet prudent. R Hotels possesses the largest room inventory in Ajman through Ramada Hotel & Suites by Wyndham Ajman, Ramada by Wyndham Beach Hotel Ajman, and Wyndham Garden Ajman Corniche.
The properties are leading in occupancy in the Northern Emirates, while in Dubai, the group’s popular five-star wellness resort, The Retreat Palm Dubai M Gallery by Sofitel has launched unique wellness and holistic experiences, including the Rayya Nutri delivery service, offering healthy meal plans.
“The property is now launching its ASA Ayurvedic Center and ‘Be:ing Emotional Wellness Clinic’, focusing on clinical wellness.”
In 2023, R Hotels plans to implement an increased use of artificial intelligence services across its hotels. The group aims to provide a comfortable guest experience by catering to the individual needs and demands of travellers. Starting with self-check-in services to creating tailor-made experiences, R Hotels plans to do it all.
Tariq said: “R Hotels have emerged stronger than ever. We experienced various changes in the industry over the past year and learned to adapt quickly. Moving forward, we are confident that an upsurge in travel will only progress further and we’re prepared to raise the bar in 2023. R Hotels is continuously seeking development opportunities and plans to identify potential acquisitions as well as focus on organic growth. We currently have two hotels under discussion.”
R Hotels also has a strong corporate social responsibility mandate. The group’s hotels are actively involved in various sustainability and charitable initiatives and have active partnerships with numerous organisations, such as Al Ihsan Charity Association, Evolvin’ Women, Red Crescent, Dubai Centre for Special Needs, and Friends of Cancer Patients.
Tariq also invests in R Hotels’ people, by encouraging employee engagement activities including team-building events, sports festivals, and festive gatherings.
Tim Cordon
COO, Radisson Hotel Group, Middle East and Africa
Radisson Hotel Group (RHG) is on a trajectory of growth in the Middle East and the leader charged with overseeing the group’s expansion is Tim Cordon.
Cordon was promoted to COO in 2022, a significant personal achievement to go alongside RHG’s business growth.
Plans are in place to make RHG one of the top three international hotel groups worldwide. Here in the region there are 77 hotels in operation and under development, with a vision to add over 5,000 keys to its expansive portfolio in the next five years.
His group in the Middle East has a current portfolio of 52 properties in operation, managing 11,211 keys spanning across the group’s nine distinctive brands.
To cater to its diverse portfolio of guests, RHG opened its first resort property in the UAE, Radisson Resort Ras Al Khaimah, Marjan Island in late 2021, following it with Radisson Resort Dubai Palm Jumeirah in November 2022.
There are 19 hotels and more than 5,000 rooms in operation and under development in the UAE, while in Saudi Arabia, there are 45 hotels and 8,000 keys in operation or in
the pipeline. The most recent opening in KSA was Mansard Riyadh, A Radisson Collection Hotel. The property opened in June 2022 and marked the luxury lifestyle brand’s second hotel in the city. The Group also opened Radisson Hotel Riyadh Airport, making it its first Radisson branded property in Riyadh, KSA. The most recent news coming from the Kingdom is the signing of the country’s first Radisson RED, which will open in the capital’s prestigious Diriyah Gate development.
Also in the pipeline in Saudi are Radisson Blu Hotel, Riyadh Convention and Exhibition Center, and Park Inn by Radisson hotels in Makkah’s Thakher City Development. With a vision to reach 80 hotels in Saudi Arabia by 2030, the group also plans on opening an office in the Kingdom by the end of the year.
Also in KSA, RHG is committed to upskilling Saudi nationals and has launched ‘A Brilliant Journey of Advance Development Programme’ (ABJAD) to develop their leadership skills and help them progress in their roles across its portfolio of 26 operational hotels.
Additionally, the group launched the Concierge Navigation to SuAccess Program (NTS), designed for Saudi professionals in the concierge teams to equip them with the tools and resources needed to grow in their career and succeed.
Elsewhere in the region. RHG announced its second brand in Kuwait with the signing of a 250-keys Park Inn by Radisson Kuwait Hotel & Apartments, set to open in Q4 2023; in Oman there is the upcoming 108-key Park Inn by Radisson Muscat Airport; and in Jordan, RHG recently signed Radisson Blu Hotel, Amman Galleria Mall, marking the group’s entry into another major capital city in the Middle East, set to open in 2023.
Cordon has been with RHG for nearly two decades, having started his career with the group in the UK in 2003. In 2015, Cordon made Dubai his home, taking on the role of regional director of Middle East & Africa (MEA).
In 2017, Cordon was appointed area SVP for MEA responsible for leading operations and delivering business growth and profit across the group’s largest area.
Since then, Cordon made the Middle East the fastest-growing region for the group and the region that recovered best during 2021, growing RevPAR to 85.6% of pre-pandemic comparable.
Now COO, he has played a crucial role the group’s expansion in the region, hitting key milestones for the group worldwide and setting in place an ambitious five-year development plan to reach 100 hotels in the Middle East by 2025.
A strong believer in the strength of his team, RHG has been ranked fourth in Forbes Best Employer ranking in the Travel & Leisure industry globally. Cordon led some of the efforts to implement a robust engagement plan to motivate and connect teams with the overall business purpose, focusing on three dimensions: Communicate – Connect – Learn. This plan ensures transparent and regular communication, connecting the global community together and offering highly impactful learning opportunities to invest in career growth and development.
The COO has also focused on diversifying the group’s offerings and supported the expansion of its portfolio of brands, including conversion brand Radisson Individuals, which launched in the region in 2020 to meet the ever-changing market demand. Most recently, the group opened Marina Resort Port Ghalib, a member of Radisson Individuals, Egypt.
Cordon has played a vital role in accelerating the launch of RHG’s new Hybrid Meetings and Hybrid Rooms solutions to better meet the rapid lifestyle changes of today’s travellers and their evolving expectations when they stay, work, and meet in hotels.
Sustainability has always been vital for Cordon, who has raised awareness of environmental responsibility and implemented sustainability programmes to reduce the hotels’ carbon footprint. In the past 10 years, RHG has reduced its average energy and water footprint by 30 percent and has set an ambitious 30 percent carbon reduction target for the next five years. RHG signed the Glasgow agreement during COP27 in Egypt in November 2022, too.
Cordon is a big supporter of RHG’s technological advancement in the region, with the group’s full implementation of Radisson+ on the horizon. Radisson+ is a cutting-edge platform that digitalises the guest experience in a user-friendly and data-centric app, using Artificial Intelligence to automate repetitive tasks, allowing it to focus the human capital on better servicing customers.
Timothy Kelly
Executive Vice President and Managing Director, Atlantis Resorts and Residences
In 2022, Atlantis, The Palm thrived under the leadership of Timothy Kelly, with 2022 set to become the best year financially for the company since opening in 2008. It follows a historic 2021, when the resort broke room revenue and resort total revenue in October and then again in December. The trend continued into 2022, with Q1’s average occupancy reaching 83 percent.
Kelly is credited with being one of the key drivers in ensuring there is always something new for guests to discover at Atlantis.
In 2022, that included the renovation of the Royal Majlis VIP check-in area, the opening of new Latin American restaurant En Fuego, the refurbishment of WHITE Beach.
Also in the past 12 months, Ossiano was named the most highly rated restaurant in the 2022 Gault&Millau guide, while the restaurant, along with Hakkasan, was awarded a Michelin star. There were also two world records broken at the resort, with The World’s Largest Drinking Glass Pyramid achieved in partnership with Moët & Chandon (it towered 8.23 metres high and was made of 54,740 glass coupes) and Aquaventure breaking the Guinness World Records title for the Most Waterslides in a Waterpark, too.
Kelly has also overseen a mammoth push towards sustainability at Atlantis, with the resort’s initiative, Atlantis Atlas Project, investing over US$500,000 into green initiatives to create positive change across its operation. Nine local conservation and sustainability projects received funding from the US$1 contribution initiative the resort launched in 2021. More than US$120,000 will be used to support UAE-based conservation and sustainability projects to help protect the ocean and the environment.
He also pledged to eliminate single use plastic bottles by 2023 by completing the build of an on-site bottling plant that will supply all 1,544 rooms and suites, Atlantis, The Palm. The AED1.2 million plant will remove 2.7 million plastic bottles every year from the property.
New Year’s Eve saw Kylie Minogue headline Atlantis’ gala dinner, seeing in a ground-breaking year for Atlantis Dubai. After all, 2023 will see the monumental Atlantis, The Royal open, with guests being welcomed from March. The new resort will open with zero single-use plastic bottles.
Speaking about the opening of Atlantis The Royal, Kelly said: “Atlantis The Royal is the most ultra-luxury five-star experiential resort in the world. We will challenge and shape the future of luxury travel, offering our guests an unrivalled experience and bespoke stay, curated just for them. Atlantis The Royal brings together a collection of the world’s finest and best known chefs across our 17 restaurants and bars, delivering unique dining experiences. The resort features its very own world class wellness retreat AWAKEN, which offers a curated array of holistic, aesthetic, restorative treatments.
“At Atlantis The Royal, ultra-luxury goes beyond an amazing suite or world-class amenities. Ultra-luxury means the answer is always yes. It’s that 24/7 attention to detail, so that every guest has exactly what they want, when they want it, how they want it, before they’ve even asked for it.
“It’s about unrivalled access to celebrity chefs and exclusive and intimate entertainment experiences with world-class DJs and musicians It goes beyond customising the experience. Openings of this kind only come around once or twice in a decade and Atlantis The Royal will truly shake up the hospitality scene, not only in Dubai, but globally.”
Vinicio Alberelli
Head of Global Operation, Nikki Beach Hotels & Resorts
Under Vinicio Alberelli’s management, Nikki Beach Hotels and Resorts has received multiple awards in different locations among the leading resorts worldwide in their category. This year, the hotel and resort division became even stronger in the global market with a successful opening in Greece and Montenegro. Alberelli and his team introduced new standard operating procedures across all the hotels to reduce plastic and environmentally follow sustainability practices. Some of the future projects he is involved in include a resort in Muscat, Oman, due to open in autumn 2023, plus resorts in Thailand and in the Caribbean.
Source : Hotelier
